Advancing Printing Solutions: A Top Printer Manufacturer's IoT Automation Journey

In the fast-evolving world of technology, the need for innovation has never been greater. A top printer manufacturer recognized this and embarked on a dynamic journey to redefine printing solutions. They wanted to deploy the power of IoT automation to streamline their processes and bring a new level of efficiency and intelligence to their products.

The Results

Improvement in overall efficiency

3X Improvement in overall process efficiency because of end-to-end automation

Improvement

82% Improved servicing due to quicker TAT and AHT (average handling time)

65% Improvement in bottomline owing to an expanding customer base

IoT

Gartner prediction

Spending on the IoT across key industries reached over $268B in 2022, and IoT devices are forecast to grow at a CAGR of 15% from 2021 through 2025.

EIQ Features Used

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The Challenge:
The Inefficiency of Ticket and Order Management

The client faced a multifaceted challenge: inefficient processes, extended ticket cycles, and dwindling revenues. The key to their success lay in automating ticket management, order management, and SLA management to breathe new life into their operations.

Our Solution:
Enhancing Operational Efficiency Through IoT Automation

Efficiency in ticket resolution is crucial for any business, especially for a leading printer manufacturer. Leveraging the EIQ platform, we crafted an end-to-end automation solution that facilitated real-time ticket management and resolution, empowering sales teams to address customer requirements promptly.

Automating the order management process was instrumental in driving smoother operations for our client. Our solution enabled automated checks within the device, nearby inventory, and efficient order placements. This seamless integration ensured that the entire order management workflow was optimized for speed and accuracy.

We introduced an automatic update mechanism that seamlessly transferred intelligent data to our client’s cloud system. This data deployment enabled the deployment of relevant algorithms, empowering the client to make informed and strategic business decisions.

EIQ for Enterprises

EIQ is the only integrated, low-code/no-code platform for fully intelligent business automation, driving transformation at scale across the Enterprise.

Ensure frictionless enterprise-wide interactions

Business Impact Delivered

Grow Revenues by 40%

Lower customer acquisition costs and operational expenses, raise conversion rates with minimal upfront investments

Improve Operational Efficiency by 74%

Improve overall efficiency due to process automation and quicker TAT (Turn Around Time) and AHT (Average Handle Time)

Strong Built-In Governance

Empower Workforce by 73%

Grow employee satisfaction rate through intelligent incentivization and foster productivity and time “given back” to the teams

Improve Customer Experience by 60%

Elevate customer satisfaction via efficient preventive maintenance and fewer query discrepancies

Enhance Asset Utilization by 30%

Achieve a reduction in inventory to gain equal or better customer demand with the existing supply

Strong Built-In Governance

Boost Security by 95%

Cut down data integrity issues across systems with predictive & preventive analytics

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