e.IQ Platform for Energy and Utilities
Improve customer service and derive value from operational efficiencies.
Popular Energy and Utilities Use Cases
Regulatory Response and Claims Processing
Automate claims processing for improved reporting and data management.
How it works?
- Orchestrate claim form submission and approvals through workflows.
- Prevent claim duplication and enabling data integration with ERP, CRM and other support systems.
- Generate MIS reports for claim volumes, response times, and STP.
Alarm Management
Optimize the performance of the alarm management system to reduce the impact on SLAs and cost of operations.
How it works?
- Real-time monitoring of alarm feeds using ML algorithms to detect false positives.
- Schedule engineer visits based on location, availability.
- Trigger automated communications to local agencies and councils.
Predictive Maintenance
Lower operation costs and achieve higher network stability by adopting predictive maintenance models.
How it works?
- Predictive maintenance algorithms with data from SCADA, CIS, EAM-GIS, weather channels, and field sensors.
- Recommend repair/replace and auto schedule service engineer visits based on the health of the devices.
- Trigger ticketing systems and schedule workforce activities.
Handling Meter Misreads
Resolve customers’ meter misreading with automated validation and correction.
How it works?
- Validate meter readings with last reading and historic trends.
- Apply ML techniques to predict readings and send pre-emptive numbers to customers.
- Communicate with customers through the preferred channel to confirm the changes to the submitted meter reading.
Talk to us today to learn how an enterprise leveraged the e.IQ platform to automate their operations effectively.
We have helped customers convert these use-cases into success stories.
Automation of Regulatory Response and Claims Processing
Client Context
A UK corporate had to respond to regulatory action and provide an automated system for claims processing by its household and non-household customers.
Business Process Area
Claims processing and payment posting
Value Delivered:
- 75% Reduction in the BPO team
- 400 Mn Value of claims processed
- 90% Straight-through processing of claims