EIQ Platform for enhanced Customer Experience with
Intelligent Business Automation

Create hyper-personalized customer interactions for online and offline channels.
Customer Experience

Streamline customer journeys with automation, reduce wait times, and deliver personalized interactions for enhanced satisfaction.

McKinsey®

10-15%

Increased customer satisfaction in companies implementing automation
Harvard Business Review®

80%

Employees believe automation gave them more time to deepen relationships
Forrester®

90%

Reduced customer response time
with automation

Intelligent Business Automation Platform for Customer Experience

Contact Center Operations 

Optimize customer interactions in contact centers using Virtual customer service representatives.

How it works?
  • Robo advisors to deliver consistent, rule-based advisory services to customers/prospects in the product discovery stage. 
  • Robust Conversational AI-driven virtual agents that can orchestrate transaction-oriented processes and service requests with seamless handover to human agents as needed. 
  • Leverage video and biometrics (voice, fingerprinting) for authentication to enhance customer experience.

AI-driven Customer Insights 

Use AI and intelligent automation to empower customer engagement channels with insights to create delightful customer experiences.

How it works?
  • Build micro customer personas based on diverse parameters, including customer data and interactions, events, and trends. 
  • Accurately match customers to the products they are more likely to buy based on behavioral patterns. 
  • Predict which customer segments should be added and removed from marketing campaigns.

Customer Onboarding and Offboarding

Manage the customer lifecycle to create a differentiated experience with intelligent business automation.

How it works?
  • Leverage video and biometrics (voice, fingerprinting) as an alternative to in-person KYC and physical verification. 
  • “Verification Bots” that can log into external sites like Digital Identity websites / KYC utilities to complete the credit-check process. 
  • Conversational interfaces to streamline communication with customers and within the enterprise.

Connect with us now to explore how a motor vehicle insurance company revolutionized customer journeys with the EIQ Platform.

Customer Success Stories

Here’s how we enable customers to reap the benefits of low-code/no-code and
accelerate intelligent business automation using the EIQ Platform.

Are you ready to transform how your business operates?

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