e.IQ Platform for Customer Experience
Create hyper-personalised customer interactions for online and offline channels.
Popular Customer Experience Use Cases
Contact Center Operations
Optimize customer interactions in contact centers using Virtual customer service representatives.
How it works?
- Robo advisors to deliver consistent, rule-based advisory services to customers/prospects in the product discovery stage.
- Robust Conversational AI-driven virtual agents that can orchestrate transaction-oriented processes and service requests with seamless handover to human agents as needed.
- Leverage video and biometrics (voice, fingerprinting) for authentication to enhance the customer experience.
AI-driven Customer Insights
Empower customer engagement channels with insights to create delightful customer experiences.
How it works?
- Build micro customer personas based on a diverse set of parameters including customer data and interactions, events, and trends.
- Accurately match customers to the products they’ are more likely to buy based on behavioral patterns.
- Predict which customer segments should be added and removed from marketing campaigns.
Customer Onboarding and Offboarding
Manage the customer lifecycle to create a differentiated experience using intelligent automation.
How it works?
- Leverage video and biometrics (voice, finger-printing) as an alternative to in-person KYC and physical verification.
- “Verification Bots” that can log into external sites like Digital Identity websites / KYC utilities to complete the credit-check process.
- Conversational interfaces to streamline communication with customers and within the enterprise.
Talk to us today to understand how a motor vehicle insurance company was able to transform their customer journeys using the e.IQ platform.
Real time churn propensity driven CRM
Client Context
A UK motor vehicle insurance company wanted their agents to have a deeper understanding of their customers when they interacted for customer service requests like claims and renewal processing.
Business Process Area
Insurance Renewal Processing
Value Delivered:
- 60% Reduction in customer churn
- 30% Improvement in Customer Experience ratings