Elevating Dialysis Care: An Intelligent Healthcare Process Redesign Success Story

A major dialysis service provider in the US, catering to thousands of patients across its national facilities annually, approached EvoluteIQ for a transformative solution to improve quality patient care and cost optimization.

The Results

Patient satisfaction

2X Improved patient satisfaction scores across centers due to improved quality of care

Intelligent Healthcare Process Redesign

1:1 Care providers having better flexibility with av. patient: care provider reducing from 3:1


83% Improvement in overall efficiency of processes across the healthcare process


Nature view

The application of machine learning (ML) to healthcare has helped drive the automation of physician tasks and enhancements in clinical capabilities and access to care.

EIQ Features Used


The Challenge:
Preventing Lapses: Enhanced Patient Care without Expanding Headcount

The objective was to prevent potential lapses that could lead to emergencies and disruptions in patient care. However, the challenge was to achieve this without significantly increasing their care provider headcount in an effort to keep operational costs under control.

Our Solution:
EvoluteIQ's Data-Driven Redesign and Machine Learning-Powered Predictions

EvoluteIQ Intelligent Business Automation for Healthcare Process Redesign

EvoluteIQ’s journey began with a fundamental shift in the healthcare company’s care provision process. This transformation was underpinned by a predictive, data-driven automation approach, revolutionizing the way patient care was administered.

A pivotal aspect of this overhaul was the integration of advanced Machine Learning models. These models were designed to seamlessly fuse patient health data with ethnographic and demographic information, forming a bedrock of predictive signals that steered healthcare provision into the future.

This initiative transcended traditional healthcare boundaries. It enhanced patient safety by facilitating early intervention and optimized cost-efficiency, creating a healthcare ecosystem that prioritized patient well-being without compromising operational excellence.

EIQ for Enterprises

EIQ is the only integrated, low-code/no-code platform for fully intelligent business automation, driving transformation at scale across the Enterprise.

Ensure frictionless enterprise-wide interactions

Business Impact Delivered

Grow Revenues by 40%

Lower customer acquisition costs and operational expenses, raise conversion rates with minimal upfront investments

Improve Operational Efficiency by 74%

Improve overall efficiency due to process automation and quicker TAT (Turn Around Time) and AHT (Average Handle Time)

Strong Built-In Governance

Empower Workforce by 73%

Grow employee satisfaction rate through intelligent incentivization and foster productivity and time “given back” to the teams

Improve Customer Experience by 60%

Elevate customer satisfaction via efficient preventive maintenance and fewer query discrepancies

Enhance Asset Utilization by 30%

Achieve a reduction in inventory to gain equal or better customer demand with the existing supply

Strong Built-In Governance

Boost Security by 95%

Cut down data integrity issues across systems with predictive & preventive analytics

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