How a Leading Refinery Giant Transformed their Change Management and Safety Compliance

Traditionally, refinery change management involved a labyrinth of manual tasks, spreadsheets, and documentation. With the intricacies of managing equipment upgrades, process modifications, and safety protocol changes, the potential for errors and miscommunication was a constant concern. Recognizing these inefficiencies, our client, the refinery giant sought to reimagine its approach to change management.

The Results

2X Improvement in noncompliance findings

2X Improvement in noncompliance findings due to the elimination of manual processing

89% Improved tracking for audit and reporting requirements

89% Improved tracking for audit and reporting requirements – internal and to the regulatory bodies

93% Employee productivity enhancement

93% Employee productivity enhancement and time “given back” to the teams to focus on other value-added initiatives

KPMG prediction

50% of CIOs and CCOs surveyed still need to automate their compliance activities, while 90% plan to increase automation funding in the next several years.

EIQ Features Used


The Challenge:
Moving from Manual Workflows to Automated Operations

In the dynamic landscape of the energy sector, our client, one of the industry leaders recognized the need for transformation within its refinery operations. Facing the challenges of managing change and minimizing the risks associated with manual processes, and security compliance, they embarked on a journey toward innovation and efficiency with us.

Our Solution:
Streamlined Change Management Meets Safety Compliance

Automation of Refinery Change Management and Safety Compliance

The EvoluteIQ platform served as the cornerstone in implementing a comprehensively intelligent and automated solution, effectively coordinating activities across diverse departments. This collaborative effort encompassed critical areas such as Design and Development, Engineering, Hazops, and more.

Under this innovative system, any proposed Management of Change initiated by a department seamlessly navigated through the approval processes of other relevant departments. This streamlined approach ensured that changes were well-vetted and supported across the organization.

The Design and Development department took the lead in this automated workflow by updating crucial Engineering drawings and distributing them to all relevant departments for meticulous review and approval. Simultaneously, the Technology and Process Safety departments conducted vital Hazops, while service departments were responsible for the careful planning and execution of the proposed changes. Integral to the success of this transformation were several technological components. These included the strategic use of EIQ Process Flows, Data Flows, Event Flows (IOT), and the development of web and mobile front-ends. Additionally, connectors were deployed to establish seamless links with back-end systems, including Oracle ERP and proprietary systems, creating a cohesive and efficient change management process.

EIQ for Enterprises

EIQ is the only integrated, low-code/no-code platform for fully intelligent business automation, driving transformation at scale across the Enterprise.

Ensure frictionless enterprise-wide interactions

Business Impact Delivered

Grow Revenues by 40%

Lower customer acquisition costs and operational expenses, raise conversion rates with minimal upfront investments

Improve Operational Efficiency by 74%

Improve overall efficiency due to process automation and quicker TAT (Turn Around Time) and AHT (Average Handle Time)

Strong Built-In Governance

Empower Workforce by 73%

Grow employee satisfaction rate through intelligent incentivization and foster productivity and time “given back” to the teams

Improve Customer Experience by 60%

Elevate customer satisfaction via efficient preventive maintenance and fewer query discrepancies

Enhance Asset Utilization by 30%

Achieve a reduction in inventory to gain equal or better customer demand with the existing supply

Strong Built-In Governance

Boost Security by 95%

Cut down data integrity issues across systems with predictive & preventive analytics

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