Meeting Complex IT Requirements for an RIM Leader

When a leading RIM company sought to elevate its traditional IT Service Management (ITSM) offerings to meet the increasingly complex requirements of its customers, it turned to EvoluteIQ for a unique solution to remake IT Operations Management and provide innovative solutions.

The Results

Cost Reduction

40% Average reduction in operational cost with minimal upfront investments and risk reduction

Marketing

30% Increase in customer retention and customer acquisition due to enhanced capabilities

60% Improvement in overall process efficiency improving the bottom-line

Automation

Salesforce view

73% of IT leaders say that thanks to automation success, employees are saving between 10-50% of the time they previously spent doing manual tasks.

EIQ Features Used

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The Challenge:
Enhancing IT Service Management for Evolving Customer Needs

The client sought to elevate their conventional IT Service Management (ITSM) offerings to align with the evolving complexities of their customers’ needs. Their quest led them to EvoluteIQ for the development of a robust platform, specifically designed to support their innovative solutions in autonomous monitoring, maintenance, request, and service management.

Our Solution:
EIQ-Powered Solution Deployment for Autonomous IT Infrastructure Management

EvoluteIQ Intelligent Business Automation for Operational Resilience

EvoluteIQ seamlessly facilitated the rollout of the client’s distinctive solution offerings. These solutions were crafted to capitalize on the extensive functionality of complex IT Operations Management Systems.

The heart of this transformation lay in the introduction of autonomous, comprehensive predictive, and preventive monitoring, maintenance, and management of IT infrastructure. This dynamic system ensured the seamless execution of crucial tasks, from monitoring to maintenance, by employing predictive analytics and preventive measures.

In tandem with these innovations, custom process workflows, guided by business rules, were integrated. These workflows enabled the system to discern what actions were required, when, and how to execute them effectively. Furthermore, role-driven IT Operations Dashboards were meticulously developed. These dashboards were pivotal in managing Service Level Agreements (SLAs) and providing complete transparency and insights into ongoing services.

EIQ for Enterprises

EIQ is the only integrated, low-code/no-code platform for fully intelligent business automation, driving transformation at scale across the Enterprise.

Ensure frictionless enterprise-wide interactions

Business Impact Delivered

Grow Revenues by 40%

Lower customer acquisition costs and operational expenses, raise conversion rates with minimal upfront investments

Improve Operational Efficiency by 74%

Improve overall efficiency due to process automation and quicker TAT (Turn Around Time) and AHT (Average Handle Time)

Strong Built-In Governance

Empower Workforce by 73%

Grow employee satisfaction rate through intelligent incentivization and foster productivity and time “given back” to the teams

Improve Customer Experience by 60%

Elevate customer satisfaction via efficient preventive maintenance and fewer query discrepancies

Enhance Asset Utilization by 30%

Achieve a reduction in inventory to gain equal or better customer demand with the existing supply

Strong Built-In Governance

Boost Security by 95%

Cut down data integrity issues across systems with predictive & preventive analytics

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