Case Studies
Next Gen Customer Service Enablement
Client Context
A leading Financial Institution wanted to reimagine and redefine customer journeys using Conversational AI to drive customer acquisition and servicing.
Business Process Area
Customer Service
Value Delivered:
- 40% Increase in their share of wallet with improvement in business metrics like customer acquisition costs & conversation ratios, and subsequent customer satisfaction scores.
- 33% Decrease in acquisition costs by being able to meet customers on channels they spent most time on: Mobile & voice.