How a leading provider of Revenue Cycle Management software transformed revenue optimization with Intelligent Automation

Thousands of U.S. healthcare enterprises depend on our clients’ revenue cycle management software to help them guide patients through a seamless payment experience, increasing their satisfaction, and loyalty, and helping providers achieve their financial goals.

The Results

91% Accuracy in data capture vs the earlier 76% thereby reducing the need for manual processing

40% Improvement in manual work related to claims document handling

60% Reduction in HIPAA violations due to processing errors within 3 months of go-live

Garter prediction

Gartner predicts that by 2025, more than 50% of healthcare tasks will be automated, leading to improved operational efficiency and better patient experiences.

EIQ Features Used


“Omega Healthcare is the leading provider of healthcare Revenue Cycle Management services in the United States, helping payers, providers, and pharmaceutical companies eliminate administrative burdens, accelerating cash flow, and reducing health management costs while enhancing patient care. We have been leveraging EIQ’s hyper-automation enablement technology to build smart, automated platform solutions that digitally transform the RCM business processes for our large clientele. These solutions include medical billing, coding, collections and provides clinical services, including triage, care continuation, clinical documentation improvement, and re-admittance avoidance.”

The Challenge:
Reducing complexity and manual data entry

As a trusted Revenue Cycle Management solutions provider, our customer faced an intricate problem of escalating complexity in their medical coding function. Their process relied heavily on the manual labor of RCM agents who painstakingly sifted through unstructured data from medical records, extracting relevant details and assigning codes. This traditional approach not only tested the boundaries of the coders’ productivity and efficiency but it also led to a high incidence of errors. The business urgently needed a scalable solution to handle the growing complexity of medical coding tasks, enhancing efficiency and significantly reducing error rates.

Our Solution:
The Power of EvoluteIQ: Transforming Medical Coding with AI and an Operational Cockpit

In response to this complex challenge, EvoluteIQ developed an innovative solution that fundamentally transformed the medical coding process. Drawing from the powers of Intelligent Automation, they redesigned the workflow into an automated, data-driven model, integrating Computer Assisted Coding and Explanation of Benefits (EOB) processing. This solution revolutionized how medical coding was conducted, ensuring accuracy while dramatically reducing the time and labor traditionally required.

Further, the solution wasn’t just innovative; it was extensively scalable, serving as a unified, integrated automation platform with a user-friendly interface for over 5000 RCM agents. The platform supported multi-tenancy, providing each of the BPO company’s clients with a secure workspace. This allowed for a seamless operation, with every client having their own dedicated and secure space within the same platform, ensuring confidentiality and collaboration.

A unique feature was the addition of an “Operational Cockpit”, designed exclusively for BPO supervisors. This powerful tool provided a comprehensive overview of all their business Key Performance Indicators (KPIs), with the capacity to drill down data on a client-by-client basis. The cockpit ensured efficient monitoring and empowered the supervisors with actionable insights, aiding in strategic decision-making and ensuring optimal performance. With this transformation, EvoluteIQ delivered an efficient, scalable, and integrated solution that addressed the complex business challenge head-on.

EIQ for Enterprises

EIQ is the only integrated, low-code/no-code platform for fully intelligent business automation, driving transformation at scale across the Enterprise.

Ensure frictionless enterprise-wide interactions

Business Impact Delivered

Grow Revenues by 40%

Lower customer acquisition costs and operational expenses, raise conversion rates with minimal upfront investments

Improve Operational Efficiency by 74%

Improve overall efficiency due to process automation and quicker TAT (Turn Around Time) and AHT (Average Handle Time)

Strong Built-In Governance

Empower Workforce by 73%

Grow employee satisfaction rate through intelligent incentivization and foster productivity and time “given back” to the teams

Improve Customer Experience by 60%

Elevate customer satisfaction via efficient preventive maintenance and fewer query discrepancies

Enhance Asset Utilization by 30%

Achieve a reduction in inventory to gain equal or better customer demand with the existing supply

Strong Built-In Governance

Boost Security by 95%

Cut down data integrity issues across systems with predictive & preventive analytics

Endorsed by Global Leaders

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