Efficiency Redefined: How EvoluteIQ Transformed IT for a Printing Leader

The dynamic realm of printing solutions demands efficiency and precision. Our client, a leading printing solutions company, approached EvoluteIQ to address their pressing IT needs of optimizing asset management, SLA management, and support requests for their corporate B2B clients.

The Results

Increase profit

20% profit increase in the first year due to EIQ-enabled business model transformation

Automation

40% SLA breach reduction through automation

Customer Satisfaction

60% higher customer satisfaction via efficient preventive maintenance

Automation

McKinsey prediction

50% of work can be automated in today’s age, and 31% of businesses have fully automated at least one function.

EIQ Features Used

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The Challenge:
Centralizing Global Printer Maintenance for Cost-Efficiency

The client embarked on a strategic shift in their business model, transitioning towards a leasing approach based on a fixed-fee plus usage model. Their vision extended beyond this transformation, aiming to centralize the maintenance of printers deployed worldwide. The overarching goal was to achieve predictability and cost-efficiency in their global printer maintenance operations, a vital aspect of their evolving business strategy.

Our Solution:
A Comprehensive EIQ Solution with IoT-enabled Automation

EvoluteIQ Intelligent Business Automation for Asset Management for a Printing Solutions Provider

To meet the diverse challenges presented by our client’s shift towards a fixed-fee plus usage model for leasing printers and their aim to centralize global printer maintenance, we leveraged the power of the EIQ platform. This involved a holistic approach, utilizing EIQ components such as Process Flow, Data Flow, Event Flow, IOT Flow, and extensive web and mobile app development.

We leveraged IoT-based solutions to automate the client’s IT processes. The system enabled real-time signals directly from the printers, with over 600 signals related to proactive maintenance, including paper and toner levels, and other consumables, ensuring predictability and efficiency.

Our solution extended beyond the immediate challenges. It encompassed a full-feature asset management and tracking solution, complete with governance and billing capabilities. This ensured that printer maintenance was centralized and efficient and that every asset was tracked in alignment with the client’s evolving business strategy.

EIQ for Enterprises

EIQ is the only integrated, low-code/no-code platform for fully intelligent business automation, driving transformation at scale across the Enterprise.

Ensure frictionless enterprise-wide interactions

Business Impact Delivered

Grow Revenues by 40%

Lower customer acquisition costs and operational expenses, raise conversion rates with minimal upfront investments

Improve Operational Efficiency by 74%

Improve overall efficiency due to process automation and quicker TAT (Turn Around Time) and AHT (Average Handle Time)

Strong Built-In Governance

Empower Workforce by 73%

Grow employee satisfaction rate through intelligent incentivization and foster productivity and time “given back” to the teams

Improve Customer Experience by 60%

Elevate customer satisfaction via efficient preventive maintenance and fewer query discrepancies

Enhance Asset Utilization by 30%

Achieve a reduction in inventory to gain equal or better customer demand with the existing supply

Strong Built-In Governance

Boost Security by 95%

Cut down data integrity issues across systems with predictive & preventive analytics

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