Automating Aesthetic Medical Devices for Enhanced Performance

In a highly competitive landscape, marked by relentless advancements and user expectations, a prominent US-based aesthetic medical devices giant recognized the pressing need to embark on a transformative journey. Their mission was to usher in a new era of intelligence, not just for their devices but for their entire approach.

The Results

On-time

100% On-time device service & automation-driven firmware updates, keeping it error-free

Customer Satisfaction

98% Improvement in customer satisfaction scores owing to proactive service

Cost Reduction

56% Reduction in R&D and manufacturing costs of device variants through usage analytics

Automation

Precedence Research Prediction

The global healthcare automation market valued at $37.8B in 2021 is predicted to hit ~$91.6B by 2030.

EIQ Features Used

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The Challenge:
Stifled Growth Amid Manual Feedback Loops

Their manual and time-consuming feedback loops were inhibiting product evolution, resulting in sluggish sales and revenue growth. Eager to break free from this stagnation, they turned to automation solutions to infuse intelligence into their devices and pave the way for redefined aesthetic medical devices.

Our Solution:
Seamless User-Triggered Device Enhancements

We implemented an end-to-end automation solution leveraging the EIQ platform. This approach encompassed remote, user-triggered device updates, driven by usage analytics and recommendations. These updates encompassed not only device upgrades but also training resources for caregivers, enabling a more thorough and refined user experience.

One of the pivotal components of this automation solution was the infusion of machine-driven feedback loops. These loops hinged on product performance metrics and usage analytics, delivering a wellspring of data-driven intelligence. The system gained crucial insights by scrutinizing product performance and user interactions, steering product evolution in the right direction.

The journey toward intelligent aesthetic medical devices continued beyond data-driven feedback. Predictive and preventive analytics played a significant role in ensuring peak device performance and security. Through alarm analytics and the careful monitoring of performance and security metrics, the automation solution facilitated proactive responses by field engineers and care providers. Keeping a vigilant eye on device performance and safety ensured the best care and support for end-users.

EIQ for Enterprises

EIQ is the only integrated, low-code/no-code platform for fully intelligent business automation, driving transformation at scale across the Enterprise.

Ensure frictionless enterprise-wide interactions

Business Impact Delivered

Grow Revenues by 40%

Lower customer acquisition costs and operational expenses, raise conversion rates with minimal upfront investments

Improve Operational Efficiency by 74%

Improve overall efficiency due to process automation and quicker TAT (Turn Around Time) and AHT (Average Handle Time)

Strong Built-In Governance

Empower Workforce by 73%

Grow employee satisfaction rate through intelligent incentivization and foster productivity and time “given back” to the teams

Improve Customer Experience by 60%

Elevate customer satisfaction via efficient preventive maintenance and fewer query discrepancies

Enhance Asset Utilization by 30%

Achieve a reduction in inventory to gain equal or better customer demand with the existing supply

Strong Built-In Governance

Boost Security by 95%

Cut down data integrity issues across systems with predictive & preventive analytics

Endorsed by Global Leaders

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