Integrated Solutions for Patient Care to Hone Healthcare Efficiency

In an effort to revolutionize healthcare operations, a major healthcare leader sought comprehensive automation solutions to overhaul its patient care procedures. By focusing on optimizing the paper-based patient registration, appointment scheduling, and consultation letter generation processes, the company aimed to bolster operational efficiency and facilitate swift patient care services.

The Results

Intelligent Healthcare Process Redesign

89% Improvement in patient care efficiency

Overall reduced error rates

96% Reduction of average error rates across processes


61% Reported improvement in overall patient care TAT

Healthcare Automation

McKinsey view

As more healthcare companies start to implement automation technologies, the ability to coordinate across the organization in achieving scale will be a major determinant of success.

EIQ Features Used


The Challenge:
Streamlining Patient Care Processes

The client faced a critical challenge in optimizing its operations, primarily concerning the laborious paper-based tasks of patient registration, appointment scheduling, and consultation letter generation. In a bid to enhance overall efficiency and expedite patient care turnaround times, the company sought to overhaul these crucial processes through a streamlined approach.

Our Solution:
Automated Patient Registration Process, Appointment Scheduling Workflow & Consultation Letter Generation

Utilizing the EIQ Platform, the healthcare facility implemented a comprehensive automation system for patient registration. This entailed scanning patient registration data using Intelligent Document Processing (IDP) technology, followed by a validation and approval process facilitated by staff through the user-friendly web-based EIQ solution.

The appointment scheduling process was seamlessly streamlined through a combination of a web solution integrated with Robotic Process Automation (RPA) Bot and the EIQ solution. This orchestration of the entire scheduling process ensured efficient management of appointments, enabling the easy reporting of schedules for clinicians and other relevant stakeholders.

To expedite the generation of consultation letters, the company implemented a web-based RPA solution. The EIQ Platform played a crucial role in facilitating the validation of the letter generation process, managing BOT execution, and overseeing essential transactions, all contributing to a more streamlined and efficient workflow.

EIQ for Enterprises

EIQ is the only integrated, low-code/no-code platform for fully intelligent business automation, driving transformation at scale across the Enterprise.

Ensure frictionless enterprise-wide interactions

Business Impact Delivered

Grow Revenues by 40%

Lower customer acquisition costs and operational expenses, raise conversion rates with minimal upfront investments

Improve Operational Efficiency by 74%

Improve overall efficiency due to process automation and quicker TAT (Turn Around Time) and AHT (Average Handle Time)

Strong Built-In Governance

Empower Workforce by 73%

Grow employee satisfaction rate through intelligent incentivization and foster productivity and time “given back” to the teams

Improve Customer Experience by 60%

Elevate customer satisfaction via efficient preventive maintenance and fewer query discrepancies

Enhance Asset Utilization by 30%

Achieve a reduction in inventory to gain equal or better customer demand with the existing supply

Strong Built-In Governance

Boost Security by 95%

Cut down data integrity issues across systems with predictive & preventive analytics

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